Terms

These terms set out the rules for using the services of the Hair Majesty studio, run by Patrycja Giermazińska (the "studio"), 25 North Bridge Street, Bathgate EH48 4PJ. By booking an appointment or using our services you accept the terms below.

1. Bookings and confirmations

You can book in the calendar on this site, in the chat with the LUCY assistant or by phone: 07851 839640. I work alone, at one chair — every visit is by appointment only. No time that suits you? Call and ask about freed-up slots.

An online booking is confirmed once the payment (deposit or full amount) goes through — you receive an e-mail with the date and a reminder the day before. Appointments made by phone are confirmed by message.

2. Cancellations and rescheduling

You can always cancel or reschedule — a WhatsApp message or a call is enough. I only ask that you tell me as early as you can: an hour I know about in advance can go to someone else.

• At least 48 hours before the appointment — rescheduling is free: the deposit moves to the new date (once). If you cancel without a new date, the deposit stays with the studio for the reserved time.
• Less than 48 hours before and not turning up without contact — the deposit is forfeited in full. It is not refunded to the card; "forfeited" means it stays with the studio for the time that was reserved and not used.

Serious illness, an emergency or anything else I should know about — message me before the visit; I look at such cases individually.

3. Deposit and payment

Paying when you book online. When you book in the calendar, you choose one of the options:

• a deposit by card — 20% of the service price (minimum £10); you pay the rest in the studio;
• the full amount by card — the whole price-list amount upfront;
• the full amount with Klarna — for services from £200 (Klarna shows the available options and terms at checkout).

You can pay the full amount (by card or with Klarna) for fixed prices and "from" prices. With a "from" price you pay the price-list amount, and if the final quote after the consultation differs, we settle the difference in the studio. For services with a price range, only the deposit is available. When you book through LUCY, you pay the deposit.

Hair extensions — fitting. For "Keratin Micro Capsules — fitting" and "Nano Rings — fitting" the deposit is £70 for the hair ordered especially for you plus 20% of the price of the service (never more than the price in total).

The deposit secures your slot and is deducted in full from the price — the amount left to pay in the studio is shown on the confirmation screen and in the e-mail after payment. You pay by card via Stripe. You have 30 minutes after booking to pay (the deposit or the full amount); without payment the slot is released automatically and you can book it again.

The balance. Settled after the visit — by card, cash or bank transfer. The current price list applies; "from" prices and ranges are confirmed individually after the consultation, before we start. Appointments made by phone are paid in full in the studio unless we agree otherwise.

If we cancel. If a visit does not go ahead for a reason on our side, the whole payment is refunded to your card — it does not count as a change on your part.

4. Punctuality

Please arrive a few minutes early. If you are more than 15 minutes late, the visit may be shortened or rescheduled so that the next clients are not delayed. Hair extensions and smoothing treatments take several hours; if we start late it is not always possible to finish the same day.

5. Consultation, allergy test and contraindications

Every visit starts with a consultation: I look at your hair, ask about your colour and treatment history, choose the method and tell you what is realistic — and what it costs — before I begin.

Before your first colour service (and after a long break or a change in your health) we carry out a skin allergy test at least 48 hours before the appointment. Without the test I may refuse to colour — it is a safety requirement. Please tell me about allergies, reactions to hair dye or keratin, pregnancy and breastfeeding, scalp conditions, medication and any previous chemical treatments or extensions — the method and products depend on it.

With hair extensions you receive aftercare instructions and a maintenance date. How long the result lasts depends on following them; neglected aftercare is not grounds for a complaint.

6. Prices

The price list on this site applies. The price depends on length, weight and the condition of your hair — which is why many items are "from" prices or ranges. The exact amount is agreed at the consultation before work begins and does not change part-way through.

7. Photos

I publish photos of results (on the website, on social media) only with your separate consent. Declining changes nothing about your visit. You can withdraw consent at any time by message — the photo is removed from the site.

8. Your consumer rights and liability

As a consumer you have rights under the UK Consumer Rights Act 2015 — including the right to a service performed with reasonable care and skill. These terms do not limit them. Services are carried out in line with product manufacturers' guidance. I am not liable for consequences of withheld information (allergies, previous treatments, medication) or of aftercare not being followed. Nothing in these terms excludes liability that cannot be excluded by law.

9. Personal data

How we process your data is described in the Privacy policy. In short: we collect only what is needed for the visit and the payment; we do not sell it or share it with advertisers.

10. Governing law and contact

These terms are governed by the law of Scotland; disputes are decided by the Scottish courts, and as a consumer you keep access to the alternative dispute resolution routes available in the UK. Questions about the terms: WhatsApp, e-mail hairmajesty.scotland@gmail.com or 07851 839640.

Last updated: 5 October 2026.